MIR Group a fast-growing manufacturer and nationwide distributor of high-quality wall and floor covering materials is looking for an experienced Customer Service Representative for our Vadodara office.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Key Responsibilities:
- Processing Purchase Orders and making sure they get fulfilled by the warehouse in timely manner.
- Creating packing lists, invoices, transportation documents such as BOLs.
- Managing incoming emails, messages, calls - solving customers issues.
- Processing Return Authorizations.
- Providing freight quotes to clients and team members.
- Developing in-depth knowledge and expertise with regard to all products we offer.
- Maintaining office files and databases.
- Performing other related duties as required.
Experience level: 2-4 years (in operations, customer service, or other related industry)
Qualification: BBA/Bcom/MBA (Finance, Marketing, Business Analytics, IB, Computers)
Required Skills:
- Proven customer support experience or experience as a client service representative.
- Excellent communication and writing skills.
- Excellent customer relationship skills.
- Detail Oriented.
- Good analytical skills in determining customers' needs and offering solutions.
- Strong Computer skills.
- Basic math skills
- Familiarity with CRM or ERP systems and practices.
- Strong leadership and organizational skills.
- Friendly and outgoing personality.
- Good memory
Benefits:
- Health insurance coverage
- Health and wellness programs
- Performance bonus (eligible after the first year)
- Paid leave (sick and vacation leave)
- Holidays as per Indian festivals- Birthday gift
Shift: General Shift (8-hour)
Weekly day range: Monday to Friday
Work setting: Work from Office
